Shipping policy

We currently only ship to UK Addresses.

No international shipping is currently available.

Shipping to the UK (addresses with a Royal Mail postcode) varies between £5 and £10, depending on the weight, shape and dimensions of the overall order.

Small and medium size UK orders (under 2kg) are posted using a courier signed for delivery service (received 1-2 days after dispatch) and come in at £5 postage.

For larger, heavier orders a courier like UPS/DPD is used and may incur a £10 shipping charge.

Customers can expect delivery within 8-10 working days. This will increase to 10-14 days during busy periods such as Christmas. You will receive an email confirmation when your parcel has been dispatched or is ready to collect (if click & collect service selected), and depending on the size, weight and value of your order, may contain a link to track the parcel's progress.

If no-one is present to take delivery and sign for the parcel, you should receive a calling card from  the courier explaining how and where to to collect your parcel or who to call to organise a re-delivery. If you don't collect your parcel within a certain period of time, it will be returned to Salford Museum & Art Gallery . Re-delivery can then be arranged but will incur a supplementary postage cost or it can be collected from this destination.

If your parcel does not arrive within a reasonable period of time and no calling card is present, please contact salford.museum@scll.co.uk and a member of the team will open an investigation.